Privacy Policy

Allan’s Long Run Roofing Privacy Policy

Allan’s Long-Run Roofing (“Allan’s”, “we”, “our”, or “us”) operates this website and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the New Zealand Privacy Act 2020.

By using our website or contacting us, you agree to the terms outlined in this Privacy Policy.

Information We Collect

User-Provided Information
 We may collect personal information you voluntarily provide when you:

  • Submit a contact, enquiry, or quote request form
  • Email or call us with a job request or question
  • Register for a service or request a site visit

This may include your name, email address, postal address, phone number, job site address, and any details you choose to share about your roofing project.

Automatically Collected Information
 When you visit our website, we may automatically collect information such as:

  • IP address and device information
  • Browser type and operating system
  • Pages viewed and time spent on our site
  • Referring website or search term

We use cookies and third-party tools (e.g. Google Analytics) to better understand how visitors use our site. The information collected is aggregated or anonymised and used for analytical purposes only. You can manage or disable cookies in your browser settings.

How We Use Your Information

We use your information to:

  • Respond to your enquiries and provide quotes
  • Schedule, manage, and deliver roofing services
  • Communicate project updates and customer support
  • Improve our website, services, and user experience
  • Comply with legal and business obligations

We do not sell or rent your personal information to third parties.

Third-Party Services & External Links

We may use third-party providers (e.g. web hosting, analytics, payment processors) to operate our website or manage data. These providers may process information in accordance with their own privacy practices.

Where information is processed outside New Zealand, we take reasonable steps to ensure it is protected to comparable standards under the Privacy Act 2020.

Our website may include links to external websites. We are not responsible for the privacy practices or content of those sites.

Social Media Disclaimer

We maintain social media pages (e.g. Facebook) to share our work and interact with clients. Please note:

  • Any information or content you share publicly on our social media pages may be visible to others and subject to the platform’s own privacy policy.
  • We reserve the right to remove or hide comments, posts, or messages that are offensive, defamatory, spam, or unrelated to our services.
  • You are responsible for the content you post or share on these platforms.
  • We may view or use publicly available interactions for general engagement or feedback insights, but not for intrusive profiling or advertising.

How We Protect Your Information

We take reasonable technical and organisational steps to protect your personal information from loss, unauthorised access, misuse, or disclosure.

If we become aware of a privacy breach that poses a risk of serious harm, we will notify affected individuals and the Office of the Privacy Commissioner as required by law.

Retention of Information

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. After that, information is securely deleted or anonymised.

Your Rights

Under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to ensure your details are accurate
  • Complain to the Privacy Commissioner if you believe your privacy has been breached

To exercise your rights, please contact us using the details below.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated effective date. We encourage you to review the policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact roofing@allans.co.nz